1. Are the prices indicated in the store inclusive of VAT?
Yes, prices include VAT.
2. Is the price of goods different for legal entities and individuals?
No, the prices indicated in the METALITA store are valid for all customers.
3. Payment failed while placing an order. Is it possible to pay for the order by bank transfer according to the received order confirmation?
Of course, you can make the payment by bank transfer, specifying the order number in the payment destination field.
4. I specified the wrong address when ordering the goods, what should I do?
If you made a mistake specifying the delivery address of the package, you can contact us by e-mail. by mail prekyba@metalita.lt or by calling +370 37 360965
5. Do you provide metal cutting service and how much does it cost?
Yes, we provide cutting of metal products and it is applied completely free of charge.
6. How can I receive an invoice for goods ordered online?
When sending goods to the customer, we always put the invoice inside the package. We can also send an invoice by e-mail if necessary. by post
7. Is it possible to pay by cash/bank card when picking up the product on the spot or when the product is delivered by courier?
You can use cash or a bank card to pay for the goods both when you pick them up in our physical store and by choosing delivery by courier to the specified address. When placing an order, simply select Payment by bank card/cash on collection (unless the goods will be sent by post office)
8. What does the price of goods delivery depend on?
The cost of delivery, if a courier service is used, depends on the weight or volume of the product. When purchasing large or heavy items, the shipping cost will be determined individually depending on the delivery location.
9. What delivery methods are available?
After ordering the goods, you can choose delivery via DPD couriers and post machines. You can also choose delivery using METALITOS transport.
10. Can I pick up the ordered product myself?
Yes, when ordering, choose delivery to our store at Šilalės st. 14B, Kaunas, and we will inform you when your order is ready for pickup.
11. What should I do if I can't find the information I'm interested in in the product description?
In this case, contact us by phone: +370 37 3609645 or e-mail by mail: prekyba@metalita.lt and we will try to answer your questions as quickly and in detail as possible.
12. Is it possible to inspect the goods before buying?
Of course you can. You can come to the Metalita physical store in Kaunas, at Šilalės st. 14B. 41G-1, where you will find our entire range. If we have the product in stock at that time, we will be happy to show it to you and advise you on all the questions you may have.
13. I can't find the product I want, can you help?
Of course, contact us by email. by mail prekyba@metalita.lt or mobile by phone +370 37 360965 and we will find a solution that satisfies you.
14. What are the working hours of the physical and online store?
Working hours of the main physical stores in Kaunas:
Mon - Fri: 8:00 - 16:00
Working hours of the electronic store:
Mon - Fri: 8:00 - 16:00
In the online store, orders are accepted at any time of the day and are processed on working days.
15. Can I negotiate the price?
We always strive to provide our customers with the best price. If you find the same item cheaper elsewhere, please send us the link and we will try to offer you the best possible price. Also, when buying a large quantity of goods, price negotiations are possible. Also, if you have special product requests, please email us. by mail, and we will provide you with an individual offer with customized discounts.
